Приложения разработчика Barbara Brown, PhD в Android Market

Working With Difficult People (v. 1.2)

Barbara Brown, PhD опубликовал приложение 2012-12-15
(обновлено 2012-12-15)

Some people (subordinates, peers, or bosses) can be difficult to work with.  They impede performance, stifle creativity, and do other things that make it hard to maintain effective working relationships.

  

This APP contains techniques you can use to:  

1. Manage Your Interactions With Difficult People
2. Encourage Greater Cooperation From Others
3. Manage Conflicts More Effectively
4. Work More Effectively With Difficult Employees
5. Improve Communication Skills To Resolve Conflicts

The APP Contents Include:

A. Profiles for 5 Five Types of Difficult People:  

1. Negative People
2. Hostile People
3. Know-It-All People
4. Nonproductive People
5. Unsupportive People

B. 25 Specific Behaviors that describe what these difficult people do and how they act:

1. Complain About Everything
2. Concentrate On What Cannot Be Done
3. Focus On Current Problems
4. Highlight Future Problems
5. Refuse To Consider Solutions
6. Attack People Personally
7. Use Fear And Intimidation
8. Erupt Over The Least Thing
9. React Without Thinking
10.Highlight Others Mistakes
11.Stall And Delay
12.Take On Too Much Work
13.Act Indecisive And Inconclusive
14.Act Inattentive And Unfocused
15.Critique And Analyze
16.Pile And Collect
17.Dictate To Others
18.Act Superior
19.Bend/Break The Rules
20.Establish Personal Guidelines
21.Seek To Be Different
22.Do Only THEIR Job
23.Make Minimum Contributions
24.Do Not Share Information Or Items
25.Do Not Share Knowledge Or Expertise

C. Different Ways to use the following 11 Solutions when communicating with Each Type of difficult person.

1. Focus On Behaviors
2. Start Small
3. Highlight The Personal Benefits
4. Highlight The Broad Impact
5. Model And Teach
6. Consider The Work Environment
7. Be Consistent
8. Reinforce Appropriate Behaviors
9. Think Fit And Options
10.Eliminate Obstacles
11.Take Action When You Need To

D. Specific Goals to help you focus on what you want from difficult direct reports/subordinates, peers/colleagues, and bosses/superiors.

E. General Conversation Starters to begin and manage your discussions with difficult people.  

F. Checklist.

Total Workplace Performance (v. 1.0)

Barbara Brown, PhD опубликовал приложение 2012-05-22
(обновлено 2012-05-22)

This App COMBINES ALL the Skills from the following Four Apps:  

1. Leadership Performance
2. Communication Performance
3. Personal Performance
4. Workload Management  

It contains 734 Skills, Behaviors, and Actions needed to succeed in the workplace.  

The 734 Skills are grouped into Four Major Categories:  
Leadership (197), Communication (186), Workloads (204), Performance (147).  

The App Contents offer a “comprehensive approach” to workplace performance. The many techniques allow you to:

1. Identify different types of behaviors you can use to perform successfully

2. Show how you used your skills to make positive contributions at work

3. Write accomplishment statements for performance reviews or job interviews

4. Develop your strengths and improve your performance

5. Help direct reports, subordinates, colleagues, or other people improve their  performance

The Impact Section Includes:

1. Questions To Ask:  Use these to determine how you used your skills to positively impact people, processes, and practices.

2. 108 Impact Examples:  Use these as samples of different ways skills can have a positive impact.

3. Workplace Factors:  Use these to identify which stakeholders, entities, and workplace outcomes benefited from your skills.

4. The PAR Approach:  Use this to write personalized accomplishment statements.  There is an example and an explanation of how to use the PAR Approach.  

P – Problem or Situation you encountered
A – Action you took to resolve the problem or handle the situation
R – Results of the action you took

5. Action Verbs:  Use these to identify personal accomplishments and write accomplishment statements.

The Development Section Includes:

1. Assessment and Critique:  Use this to analyze your capabilities.  The section contains a 3-Step process to identify strengths and weaknesses.  

2. KISS Method:  Use this to further analyze your strengths and weaknesses.  

K – Things you want to KEEP doing in any performance area
I – Things you want to IMPROVE in any performance area
S – Things you want to START doing in any performance area
S – Things you want to STOP doing in any performance area

3. 48 KISS Examples:  Use these as samples of ways to analyze strengths and weaknesses.

4. Development Definitions:  Use these to identify the general ways to learn, gain, or enhance skills.  

5. 54 Examples of specific Development Activities: Use these as samples of ways to learn, gain, or enhance skills.

Manage Employee Performance (v. 1.0)

Barbara Brown, PhD опубликовал приложение 2012-05-22
(обновлено 2012-05-22)

This App contains 121 Skills employees (direct reports) need to perform successfully. Use this information to identify the types of employee Behaviors that lead to positive contributions.


The App also contains 11 Examples of ways to evaluate the Impact of employee contributions and 16 Examples of ways to reinforce positive performance. Use this information to critique, discuss, and give positive feedback.

1. The 121 Skills are grouped into the following Categories:

Cooperation, Communication, Customer/Client, Expertise/Development, Initiative, Problem Solving, Teamwork, Workload Management  

2. The 11 Impact Examples provide suggestions about the types of people and things that might be impacted (positively or negatively) by employee performance.  

Two examples include Team Members or Organization Goals.

3. The 16 Reinforcement Examples provide suggestions about things you can do and say to encourage positive performance.  The suggestions also include ideas of “when” and “how” to use certain reinforcement techniques.  

Several examples emphasize LINKING employee Skills to successful performance.  For example, you might explain how communication skills allowed the employee to successfully complete a task.  

OVERALL EMPLOYEE MANAGEMENT FOCUS OF APP:

1. Provide Skills to help you Identify critical employee Behaviors

2. Offer suggestions on ways to evaluate employee Behaviors

3. Offer suggestions on ways to highlight the value of employee Behaviors

Communication Performance (v. 1.1)

Barbara Brown, PhD опубликовал приложение 2012-05-20
(обновлено 2012-05-20)

This App contains 186 Skills needed to communicate effectively. These Skills describe the Behaviors to use when communicating with others. Contents offer a Comprehensive Approach to communication performance:


1. Identify different types of communication behaviors you can use to perform successfully

2. Show how you used your communication skills to make positive contributions at work

3. Write accomplishment statements for performance reviews or job interviews

4. Develop your communication strengths and improve your performance

5. Help direct reports, subordinates, colleagues, or other people improve their communication performance

The 186 Communication Skills are grouped into the following Eight (8) Categories:

Basic Writing, Conflict Management, Dealing With Difficult People, Listening, Negotiating, Presentation Skills, Telephone Communication, Verbal Skills

The Impact Section Includes:

1. Questions To Ask:  Use these to determine how you used your communication skills to positively impact people, processes, and practices.

2. 24 Impact Examples:  Use these as samples of different ways communication skills can have a positive impact.

3. Workplace Factors:  Use these to identify which stakeholders, entities, and workplace outcomes benefited from your communication skills.

4. The PAR Approach:  Use this to write personalized accomplishment statements.  There is an example and an explanation of how to use the PAR Approach.  

P – Problem or Situation you encountered
A – Action you took to resolve the problem or handle the situation
R – Results of the action you took

5. Action Verbs:  Use these to identify personal accomplishments and write accomplishment statements.

The Development Section Includes:

1. Assessment and Critique:  Use this to analyze your communication capabilities.  The section contains a 3-Step process to identify communication strengths and weaknesses.  

2. KISS Method:  Use this to further analyze your communication strengths and weaknesses.
  
K – Things you want to KEEP doing in the area of communication
I – Things you want to IMPROVE in the area of communication
S – Things you want to START doing in the area of communication
S – Things you want to STOP doing in the area of communication

3. 12 KISS Examples:  Use these as samples of ways to analyze communication strengths and weaknesses.

4. Development Definitions:  Use these to identify the general ways to learn, gain, or enhance skills.  

5. 16 Examples of specific Development Activities: Use these as samples of ways to learn, gain, or enhance communication skills.

Personal Performance (v. 1.0)

Barbara Brown, PhD опубликовал приложение 2012-05-19
(обновлено 2012-05-19)

This App contains 147 Skills needed to successfully perform on a personal and professional level in the workplace. These Skills describe Behaviors to use to manage personal performance. Contents offer a Comprehensive Approach to personal performance:


1. Identify different types of personal performance behaviors you can use to be successful

2. Show how you used your personal performance skills to make positive contributions at work

3. Write accomplishment statements for performance reviews or job interviews

4. Develop your personal performance strengths and improve your overall performance

5. Help direct reports, subordinates, colleagues, or other people improve their personal performance

The 147 Skills are grouped into the following Eight (8) Categories:

Customer/Client, Managing Change, Self-Motivation, Stress Management, Cooperation, Teamwork, Expertise and Development, Initiative.

The Impact Section Includes:

1. Questions To Ask:  Use these to determine how you used your personal performance skills to positively impact people, processes, and practices.

2. 28 Impact Examples:  Use these as samples of different ways personal performance skills can have a positive impact.

3. Workplace Factors:  Use these to identify which stakeholders, entities, and workplace outcomes benefited from your personal performance skills.

4. The PAR Approach:  Use this to write personalized accomplishment statements.  There is an example and an explanation of how to use the PAR Approach.  

P – Problem or Situation you encountered
A – Action you took to resolve the problem or handle the situation
R – Results of the action you took

5. Action Verbs:  Use these to identify personal accomplishments and write accomplishment statements.

The Development Section Includes:

1. Assessment and Critique:  Use this to analyze your personal performance capabilities.  The section contains a 3-Step process to identify personal performance strengths and weaknesses.  

2. KISS Method:  Use this to further analyze your personal performance strengths and weaknesses.  

K – Things you want to KEEP doing in the area of personal performance
I – Things you want to IMPROVE in the area of personal performance
S – Things you want to START doing in the area of personal performance
S – Things you want to STOP doing in the area of personal performance

3. 12 KISS Examples:  Use these as samples of ways to analyze personal performance strengths and weaknesses.

4. Development Definitions:  Use these to identify the general ways to learn, gain, or enhance skills.  

5. 12 Examples of specific Development Activities: Use these as samples of ways to learn, gain, or enhance personal performance skills.

Leadership Performance (v. 1.1)

Barbara Brown, PhD опубликовал приложение 2012-05-18
(обновлено 2012-05-18)

This App contains 197 Skills needed to effectively perform as a leader.  These Skills describe the Behaviors to use when leading others. Contents offer a Comprehensive Approach to leadership performance.


1. Identify different types of leadership behaviors you can use to perform successfully

2. Show how you used your leadership skills to make positive contributions at work

3. Write accomplishment statements for performance reviews or job interviews

4. Develop your leadership strengths and improve your performance

5. Help direct reports, subordinates, colleagues, or other people improve their leadership performance

The 197 Leadership Skills are grouped into the following Eight (8) Categories:

Leadership, Management, Delegating, Leading Change, Coaching, Mentoring, Conducting Performance Reviews, Giving Critical Feedback

The Impact Section Includes:

1. Questions To Ask:  Use these to determine how you used your leadership skills to positively impact people, processes, and practices.

2. 23 Impact Examples:  Use these as samples of different ways leadership skills can have a positive impact.

3. Workplace Factors:  Use these to identify which stakeholders, entities, and workplace outcomes benefited from your leadership skills.

4. The PAR Approach:  Use this to write personalized accomplishment statements.  There is an example and an explanation of how to use the PAR Approach.  

P – Problem or Situation you encountered
A – Action you took to resolve the problem or handle the situation
R – Results of the action you took

5. Action Verbs:  Use these to identify personal accomplishments and write accomplishment statements.

The Development Section Includes:

1. Assessment and Critique:  Use this to analyze your leadership capabilities.  The section contains a 3-Step process to identify leadership strengths and weaknesses.  

2. KISS Method:  Use this to further analyze your leadership strengths and weaknesses.  

K – Things you want to KEEP doing in the area of leadership
I – Things you want to IMPROVE in the area of leadership
S – Things you want to START doing in the area of leadership
S – Things you want to STOP doing in the area of leadership

3. 12 KISS Examples:  Use these as samples of ways to analyze leadership strengths and weaknesses.

4. Development Definitions:  Use these to identify the general ways to learn, gain, or enhance skills.  

5. 10 Examples of specific Development Activities: Use these as samples of ways to learn, gain, or enhance leadership skills.

Workload Management (v. 1.0)

Barbara Brown, PhD опубликовал приложение 2012-05-18
(обновлено 2012-05-18)

This App contains 204 Skills needed to successfully manage and complete work. These Skills describe the Behaviors to use when working on tasks, projects, and other types of assignments. Contents offer a Comprehensive Approach to workload management:


1. Identify different types of workload management behaviors you can use to perform successfully

2. Show how you used your workload management skills to make positive contributions at work

3. Write accomplishment statements for performance reviews or job interviews

4. Develop your workload management strengths and improve your performance

5. Help direct reports, subordinates, colleagues, or other people improve their workload management performance

The 204 Skills are grouped into the following Eight (8) Categories:

Creativity, Goal Setting, Project Management, Prioritizing, Task Management, Problem Solving, Time Management, Organizing

The Impact Section Includes:

1. Questions To Ask:  Use these to determine how you used your workload management skills to positively impact people, processes, and practices.

2. 33 Impact Examples:  Use these as samples of different ways workload management skills can have a positive impact.

3. Workplace Factors:  Use these to identify which stakeholders, entities, and workplace outcomes benefited from your workload management skills.

4. The PAR Approach:  Use this to write personalized accomplishment statements.  There is an example and an explanation of how to use the PAR Approach.
  
P – Problem or Situation you encountered
A – Action you took to resolve the problem or handle the situation
R – Results of the action you took

5. Action Verbs:  Use these to identify personal accomplishments and write accomplishment statements.

The Development Section Includes:

1. Assessment and Critique:  Use this to analyze your workload management capabilities.  The section contains a 3-Step process to identify workload management strengths and weaknesses.

2. KISS Method:  Use this to further analyze your workload management strengths and weaknesses.
  
K – Things you want to KEEP doing in the area of workload management
I – Things you want to IMPROVE in the area of workload management
S – Things you want to START doing in the area of workload management
S – Things you want to STOP doing in the area of workload management

3. 12 KISS Examples:  Use these as samples of ways to analyze workload management strengths and weaknesses.

4. Development Definitions:  Use these to identify the general ways to learn, gain, or enhance skills.  

5. 16 Examples of specific Development Activities: Use these as samples of ways to learn, gain, or enhance workload management skills.

Motivate People To Perform (v. 1.0)

Barbara Brown, PhD опубликовал приложение 2012-05-18
(обновлено 2012-05-18)

This App contains 159 Benefits you can use to motivate people to cooperate and contribute.  Use them to explain the Benefits of positive performance. Also use them to answer the What’s In It For Me? Question.



1. Individual Benefits (78):  These include ways performance can have a positive impact on personal workloads, relationships, and career.

2. People Benefits (52):  These include ways performance can have a positive impact on teams, coworkers, and customers.

3. Organization Benefits (29):  These include ways performance can have a positive impact on goals, mission, and products.

Use these Benefits to motivate:

1. Different types of people who have different needs, goals, and interests.

2. People who question you about the importance of a task.

3. People who you want to improve or make changes.

Additional Motivational Tools Sections include:  

1. Ways to Keep a Positive Focus

2. Ways to Customize Benefits

3. Sample Sentences to use when Motivating People

Conduct Performance Reviews (v. 1.0)

Barbara Brown, PhD опубликовал приложение 2012-02-17
(обновлено 2012-02-17)

This App contains useful techniques to help managers prepare for performance reviews and manage performance discussions. Contents include:


1. Ideas on how to Start and End the performance review.

2. Questions Managers can use to prepare for the review.

3. Questions Employees can use to prepare for the review.

4. Ideas on how to Structure a discussion about positive or negative performance.

5. An overview of ways to create SMART goals.

6. A guide to consider when using Feedback from other people.

7. 113 Phrases to use during performance discussions.  They include questions and statements to uncover reasons for poor performance, encourage improved performance, identify solutions, show appreciation, and more.

8. Tips on how to get the Best Results.

9. Checklists of reminders about useful approaches.

Praise, Criticize Performance (v. 1.0)

Barbara Brown, PhD опубликовал приложение 2012-02-16
(обновлено 2012-02-16)

As a manager you will need to praise and criticize employee performance. The key is to give this feedback in a way that encourages and motivates. This App contains the following information to assist managers with praise and criticism:


1. Ideas on When and How to Praise.

2. Ideas on When and How to Criticize.

3. Examples of Ways to Praise and Criticize.

4. Formulas to Structure the feedback discussion.

5. Tips on how to get the Best Results.

6. Checklists to use as reminders of Useful Ways to Praise and Criticize.