Lucyphone ( Free ) (v. 1.0) Разработано Decogram Corporation |
Using Lucyphone to do your customer service bidding makes you a more empowered customer. If you get put on hold, you can press "**" at which point "Lucy" will hold your spot in the queue until a live agent handles your call. While Lucy waits on hold for you, you can do other things, like try on earmuffs. The app shows you the status of the call and your recent call history. While Lucy waits, you can choose to re-join the call or cancel it. Have fun with the app and tell us on Twitter (@lucyphone) what YOU did while Lucy held your spot on hold.
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[2013-08-14] A Google User: Works! (Atrix 4G) Was talking to my power company to correct my name which mis-spelt by them on the bill. I was told there 60 something callers in queue ahead of me, being served by 80 something customer care execs, and the wait time is about 8 mins. Long story short, I used this app and ~8 mins later my phone rang after connecting the call with the CC at the other end. Even though the phone display sleeps and phone is locked, the call is waiting on hold in background and it rings when connected. |
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[2013-08-02] A Google User: Doesn't work at all Using ** or ## doesn't work. I had to stay on hold the entire time. worthless |
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[2013-07-03] A Google User: Now looking for other 800 #s to call Calling comcast I got a message the wait time would be 15 to 20 minutes. Using this app I got a call and an apology for the wait about 25 min later. Whew... now who else do I need to call... ;) |
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[2013-06-27] A Google User: Love it! Worked the first time I used it. Loved not having to be on hold and could continue work at my job. Could use a few instructions on the web. |
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[2013-04-23] A Google User: Ñeeds more I think it should have personal contact information for dialing as well |
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[2013-02-15] A Google User: Excellent Saved me from having to wait on hold for 2 hours with FTD after they ruined my valentine's day because they didn't deliver my wife's flowers. Excellent app. |
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[2012-12-29] A Google User: Error. ...error Error. ...uninstall. .. |
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[2012-06-23] A Google User: Unusable I was unable to try once. Forceclose everytime with my android. Once updated could become an essential app if it truly works |
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[2012-05-31] A Google User: Not very helpful Can only call numbers on their list. So that means I can't use this for the DMV in my state. When using a number on the list it says my cellphone is not a valid callback number |
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[2012-05-24] A Google User: Genius! I lost important information on my phone when I had to reset it,and lucyphone helped me get through the 99 min wait to recover my lost info! |
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[2012-05-14] A Google User: Does just what it says I like it keeps your hands free |
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[2012-04-24] A Google User: Pretty amazing! Anything to avoid being on hold! |
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[2012-04-15] A Google User: Awesome Works for evo 3d awesome app |
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[2012-02-16] A Google User: Works as advertised! Works as advertised! It just saved me from being tortured for almost half an hour with nonstop elevator music. -Nexus S |
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[2011-12-13] A Google User: Does not work As others have reported, prompted to press 1 to connect, but am never connected. Instructions are just repeated. HTC incredible on gingerbread |
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[2011-12-08] A Google User: MOST AMAZING THING EVER I love this app. Unfortunately as a business owner I have to wait on hold for a lot of various things and I swear this thing saves me at least an hour a day, that's a whole month of free time I got back from staying on the phone for no reason but to sit and wait… 1hr/day*365 = 365 hours / 10 hour workday = 36.5 DAYS. WHAT THE HELL WE LIVE IN THE FUTURE, HOW DID NO ONE THINK OF THIS? And furthermore, why don't companies just let us enter our number when it's our turn in the queue?! |
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[2011-11-15] A Google User: Life saver for prepaid users/minute conservation! If you're on a prepaid plan or on any plan with limited amount of minutes, this app is a lifesaver. You can cut down quite a few minutes if you're trying to reach customer service with long hold times. Make the call, make your selections like normal, and when you get the infamous hold music, just tap ## (or ** if you're a Google Voice user), and hang up! The app will tell you the current status as well as the total time on hold; as well as the total call time. When the agent answers, it calls you back! :D |
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[2011-08-10] A Google User: Forces close motorola i1 |
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[2011-07-21] A Google User: Doesn't work. Gives me a prompt to connect, but when I press "1" it just keeps saying the same thing over and over. |
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[2011-06-22] A Google User: Fantastic app. You need to make the call in the app before you can press ##. Also the instructions cleary state that in Google voice it's ** |
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[2011-06-09] A Google User: Love this app! It has saved me a lot of time! |
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[2011-05-03] A Google User: Not working yet on HTC Google Nexus One Gingerbread 2.3.3 can't dial any number... awesome from PC though :-) |
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[2011-04-28] A Google User: App failed to work. I hit ** while on hold, and nada. Positive reviews, are obviously bogus. |
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[2011-04-20] A Google User: This app will not work. It won't accept ** via google voice. And direct calls don't forward all key presses. Good reviews are from nonusers |
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[2011-04-16] A Google User: Keeps FC. Unworkable. EVO Cyanogen 7 |
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[2011-04-13] A Google User: Make sure no 1s are in front of the number, even tho they're included in the directory which makes no sense |
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[2011-04-06] A Google User: Keeps foreclosing. Nexus One Android 2.3 |
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[2011-03-24] A Google User: HUGE TIME SAVER AND COMPLETELY AWESOME!! |
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[2011-03-24] Geoffrey: HUGE TIME SAVER AND COMPLETELY AWESOME!! |
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[2011-03-13] A Google User: SUX' S. FORCE CLOSES EVERY TIME. UNINSTALL. |
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[2011-03-13] Tanya: SUX' S. FORCE CLOSES EVERY TIME. UNINSTALL. |
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[2011-01-06] A Google User: Now that they fixed it, 5 stars. Never waiting on hold again! |
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[2011-01-06] Jared Max: Now that they fixed it, 5 stars. Never waiting on hold again! |
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[2011-01-04] A Google User: A must have for every phone. Saved 3 hours on hold with JetBlue customer service. Talk about a time saver!! |
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[2011-01-04] Matt: A must have for every phone. Saved 3 hours on hold with JetBlue customer service. Talk about a time saver!! |
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[2010-12-29] A Google User: Amazing service and amazing app! Please add the ability to share how much time you save on twitter, gmail, facebook etc! |
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[2010-12-29] CloudStrife7: Amazing service and amazing app! Please add the ability to share how much time you save on twitter, gmail, facebook etc! |
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