With Aetna mobile, your health care is always at your fingertips.
You can look up the status of a claim while at your doctor's office. Forgot your Aetna ID card? No problem. Show the staff your virtual card right on your phone. And now, with our latest release, you can find urgent care centers and walk-in clinics quickly ― without even logging in. This feature uses your GPS function to help you no matter where you are ― at home or at work, while traveling for vacation or business. A map provides turn-by-turn directions.
FEATURES
FIND A DOCTOR, URGENT CARE FACILITY, DENTIST, PHARMACY, HOSPITAL AND MORE
Search our network to find the info you need ― without even logging in:
- Get driving directions (uses your GPS function)
- Call the office or facility
- View a map
- Transfer contact information to your address book
LOOK UP CLAIMS
See your five most recent claims. Get a detailed view of each one. Or search for medical, dental and pharmacy claims by member name or date.
VIEW YOUR MEMBER ID CARD
View the front and back of your ID cards. That's handy if you forgot your card.
CHECK DRUG PRICES
Depending on your plan, you can get an estimate of cost before you fill a prescription. Estimates are based on your coverage and benefits, whether you use Aetna Rx Home Delivery or a local pharmacy.
VIEW YOUR PERSONAL HEALTH RECORD
If your plan offers a personal health record, you can view your Alerts & Reminders, Emergency Information and Medications. And share data with your health care team.
CHECK BALANCES
View limits and balances for your deductible and coinsurance. View balances for your health expense funds.
SECURITY
You must always sign in with your User Name and Password. No one but you can reach your personal data.
And once a year we need you to confirm your profile. If your app says it's time to update, log in to the secure site using your computer or mobile web. After your update, you can once again access your secure, personal info ― from your computer, Aetna mobile, and this app.
TROUBLE SHOOTING
Can't access all the app's features?
If you have more than one Aetna plan or program, the app will prompt you to choose one. Choose your main account. This includes the claims of your current plan. (Some people have Aetna plans from previous jobs; those accounts show only old claims. Other people have financial accounts, such as a health savings account. This is not a main account.)
Is the health plan under your name? (Meaning you are the subscriber or primary account holder.) If so, you can access all the features your plan allows. If you are a dependent, you will have limited access, just like you do when using the secure site on a computer or via mobile web.
ABOUT AETNA
Aetna is one of the nation’s leading diversified health care benefits companies, serving more than 35 million people with information and resources to help them make better informed decisions about their health care. For more information, see www.aetna.com.
REQUIREMENTS
The Aetna Mobile app is compatible with Android(TM) 2.0 or later.
Google Inc. owns Android trademarks. Use of Android marks does not imply permission to use any of Google’s trade names, trademarks or any other Google brand features.
