Zendesk for Android (v. 2.0.1.19) Разработано Zendesk |
Customer Support on the Go with Zendesk for Android.
Zendesk’s powerful, yet simple customer support software is used by over 10,000 customers serving over 30 million users across the globe. With the free Zendesk for Android app, your customer support agents will have the same visibility into Zendesk’s support ticketing system as they would from the online help desk interface - allowing them to easily view and manage tickets while on the go.
Maximize Agent Productivity
View, update and create new help desk tickets - all from your Android phone or tablet. Easily configure support ticket fields and add comments with the touch-friendly application. Pin up to three views to your Zendesk dashboard, so you can easily access the tickets that matter the most to you.
Deliver Anytime, Anywhere Customer Support
Stay on top of customer support requests and updates with real-time access to the Zendesk support ticketing system anywhere, anytime, without a laptop or desktop.
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[2011-08-25] Pat: Bugs Has stopped working for me and there are never updates. |
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[2011-08-09] Nguyen: Buggy |
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[2011-07-28] Daniel: Love this so much! |
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[2011-07-14] Jeffrey: App crashes on my Evo when signing in. |
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[2011-07-08] Obi-Wan: Wow. Having used the apple versions of this makes this look like a pile of animal droppings. It needs a ton of work. |
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[2011-07-04] Arjan: Alright I guess but needs a lot of polishing. |
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[2011-06-20] Kerry: I can't believe how this allows me to be mobile but stay current with everything going on at the office. Now I can track and see improvements. |
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[2011-05-24] Lawrence: It's too clunky and cumbersome to use really.. The new ticket form just isn't friendly and so awkward to enter the details quickly. |
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[2011-03-02] Abdel: PLEASE LISTEN TO REVIEWERS & ADD MACROS. I can't believe Macros are not on mobile version. It's a must have feature for phones to avoid all the typing |
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[2011-02-14] riscphree: Needs to be able to handle multiple Zendesk accounts. |
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[2011-01-31] Thomas: Doesn't seem to be a way to delete a ticket, or to update a ticket to include additional email recipients. |
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[2011-01-28] michelle: Needs the ability to view attachments |
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[2011-01-13] Mike: We really need to see customer details. Phone number (with ability to dial), email, notes, details fields. Please. |
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[2011-01-13] Hartley: Works great. The only complaint is no spellcheck. |
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[2011-01-05] shaggy: works great and does not crash for me. Stock Evo 2.2. |
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[2010-12-18] Danger: Needs alerting feature |
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[2010-12-18] Phil: Needs alerting feature |
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[2010-12-15] Nino: Wish it worked on HTC Evo on 2.2. Crashes when you try to open a ticket |
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[2010-12-11] David: A notification option and access to forums would make this perfect! |
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[2010-12-11] David: A notification option and access to forums would make this perfect! |
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[2010-11-20] the 11/20/2010 Notifications please |
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[2010-11-20] Anonymous: Notifications please |
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[2010-10-27] Jason: Great companion app for Zendesk, but lately has become unusable for our team due to force closes on multiple Droid2's |
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[2010-10-10] Jake: Please add macros and spell checking! |
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[2010-10-08] csaunders: Excellent. Can now support my users from anywhere and works quite well over an edge connection. |
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[2010-10-07] velazcod: Another update with no changes.... Please allow virtual keyboards to use auto-correction. Also, ability apply macros right from within the app |
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[2010-10-06] Ashish: Please allow us to attach files and download attachments! |
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[2010-10-06] Tristan: Great app for helpdesk people. Only fault is the app doesn't use the user dictionary, auto caps or auto correct on typos. |
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[2010-09-16] linusl: Can't update tickets due to communication error with Zendesk. (HTC Desire with Froyo) |
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[2010-09-02] james: good effort, needs notifications |
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[2010-08-04] velazcod: Great start. Please allow virtual keyboards to use auto-correction. Also, would be nice to be able to apply macros from the app. Thanks |
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[2010-07-20] Nicholas: Excellente! |
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[2010-07-16] Mark: Works well. |
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[2010-07-09] Phil: Generally works well but will occasionally start force closing when going to a ticket. Only solution then is to restart phone which clears the problem |
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[2010-07-08] Tristan: Great app, but it's started force closing like crazy on 2.2 (FRF91) whenever I go to a ticket category. |
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[2010-07-02] Aidin: It's a good start but missing 2 features: The ability to handle links from emails, And of course macros. Where are all my precious macros!? |
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[2010-06-24] Desmond: A bit cumbersome to use, but still great for reviewing conversations with clients. Wish that the box to enter comments was bigger. - HTC Incredible. |
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[2010-06-22] joseph: Sometimes the app force closes on G1 and entered text will be gone. Other than that great app. |
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[2010-06-15] Mike: Nice app...support for multiple accounts would be awesome. |
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[2010-06-10] Julio: It is awesome! Just wish the ticket properties could be changed without having to go to reply |
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[2010-06-10] chris: Thank you thank you. Been using zen desk for two years waiting for this!!! Great job |
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[2010-06-10] szlwzl: Would love ability to modify dropdowns etc and notifications on new tickets but is a great start for an app. |
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[2010-06-09] Wes: Being able to view and update tickets on a native app is great! |
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[2010-06-09] coreyg: Great way to manage queues on the fly |
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