Customers are King tackles some of the most common issues in doing business - online or offline - and provides a practical guide to handling customer dissatisfaction, refunds, improve your paid subscriptions retention rate, and more. Inspired by real life experience, this life manual to handling your customers is now yours for the taking.
Sneak Peak: Table Of Contents
Good Customer Relationship - Why is it Important?
Understanding Your Customers
How to Calculate Customer Lifetime Value
How to Keep Your Customers Happy?
How to Get Your Customers to Say 'Wow!'
Proven Methods of Customer Retention
The Art of Customer Follow-up
Loyalty Marketing Program
Promotional Items to Enhance Customer Relations
Handling Customer Complaints
How to Deal with Difficult Customers
Introducing the Seven Deadly Sins of Customer Service
Detachment
Inhospitality
Rudeness
Attitude
Ignorance
Inaccessibility
Invalidation
Customer Relationship Management Software -The Benefits
Choosing a CRM Program
Customer Service over the Phone
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